Complaints Administrator

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2019-08-05 10:37:321970-01-01 Coast Specialist Recruitment
Job Type Permanent full-time
Area Surrey, UK
Sector FINANCIAL SERVICES - Compliance/T&C
Salary £25,000 - £35,000
Start Date
Advertiser Karen Halliday
Job Ref keh-13114
Job Views 329

Complaints Administrator


  • Assist and support the complaints manager in handling complaint investigations
  • Assisting with complaint related administration
  • Support Quality and Risk team and compliance

Compliance responsibilities

  • Apply a risk based and common sense approach to the compliance monitoring and complaints processes
  • Liaising with other team members where relevant in respect of relevant complaints
  • General document management
  • Assist in producing internal or external communications
  • Assist in collating and assessing relevant management information.


  • A good level of knowledge regarding the financial services industry due to industry experience, preferable in retail / IFA environment .
  • Some understanding of FCA rules and their interpretation / application
  • Highly developed analytical, observational, written and verbal communication skills.
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Contact Coast Specialist Recruitment

Essex Branch:
Coast House
387 London Road
Hadleigh, Essex

Telephone: 01702 713739 |

Surrey Branch:
Aqua House
30 – 32 High Street
KT19 8AH

Telephone: 01372 738020 |

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